五星级宾馆前厅礼宾部经理岗位职责中英文版.doc

五星级宾馆前厅礼宾部经理岗位职责 中英文版 Room to have a great start成功的开始 Chief Concierge 礼宾部经理 Hotel Level: 酒店等级： I V– V 四-五 Department: 部门： Rooms Division 房务部 Job Band: 职位等级： 6 6 Reports To: 直属上级： Front Office Manager 前厅部经理 job overview职位概述 · Oversees and directs all aspects of the Bell service operations · 监督和指导行李服务的各方面工作。 · Lead the coordination of any guests’ needs, special requests, and inquiries to ensure superior service and value for our guests. · 领导协调客人的需求，特殊要求和请求来确保为客人提供卓越和超值的服务。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: · Be you by being natural, professional and personable in the way you are with people · Get ready by taking notice and using your knowledge so that you are prepared for anything · Show you care by being thoughtful in the way you welcome and connect with guests · Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： · 展现真我：在与他人接触时真实自然、形象专业、积极乐观 · 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 · 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 · 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities工作职责 · Supervise and direct Bell Desk activities and Bell Staff · 对行李服务台的活动和行李服务人员实施监督和指导。 · Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail · 负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。 · Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests · 提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。 · Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits · 最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。 ·