五星级宾馆电话服务部经理岗位职责中英文版.doc

五星级宾馆前厅电话服务部经理岗位职责中英文版 Room to have a great start成功的开始 Telephone Services Manager 电话服务部经理 Hotel Level: 酒店等级： I – V 一-五 Department: 部门： Rooms Division 房务部 Job Band: 职位等级： 7 7 Reports To: 直属上级： Front Office Manager 前厅部经理 job overview职位概述 · Oversees and directs all aspects of Telecommunication services to achieve the highest possible guest satisfaction. · 对电信服务进行监督和指导，以取得最大的客户满意度。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: · Be you by being natural, professional and personable in the way you are with people · Get ready by taking notice and using your knowledge so that you are prepared for anything · Show you care by being thoughtful in the way you welcome and connect with guests · Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到： · 展现真我：在与他人接触时真实自然、形象专业、积极乐观 · 时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备 · 体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通 · 积极行动：积极主动、尽职尽责并且要多做一步 Duties and Responsibilities工作职责 · Directs, supervises and coordinates the activities in Telecommunication department · 指导、监督和协调电信部的活动 · Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services · 开发和应用相关程序，适当处理进出酒店的电话、传真以及设备和电话线租用及其它电信服务 · Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. · 调查关于电信服务部及话务员和技术人员的投诉并采取相应措施 · Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions · 制订工作计划以实现目标，定期将实际成绩与所定目标进行对比，并采取必要的纠正措施 · Establishes and maintains effective employee relations · 与员工建立并保持良好的工作关系 · Organizes and conducts regular meeting for all Telec