Call-Center-Standard呼叫中心方案.pptVIP

最重要的问题 How can I identify my profitable customers/products? 如何确定对我有价值的客户和产品？ How can I retain customers?loyalty? 如何保留住已有的客户？ How can I attract new customers? 如何吸引新的客户？ How can I gain a bigger “wallet share” 如何获得更大地收益？ How can I reduce the costs of people, operations and capital? 如何减少人员费用、运作成本和投资？ Which distribution channels will best support my strategy? 哪种分销渠道能最好支持我的发展战略？ How can I become a marketing company? 如何成为以市场为中心的公司 How can I move from Product to Customer Focus? 怎样才能从关注产品转向关注用户？ How can I better manage risk? 如何更好地减少风险损失？ What role will technology play? 技术在其中扮演何种角色？ Reengin