complaint-letters-投诉信.pptVIP

Complaint Letters In this module, you are expected What should we do if we meet damaged or faulty goods deferred/ delayed delivery false documents inconformity (short weight, wrong goods, unsolicited goods etc) Inferior quality steps 1. Complain to the business in person or by phone 2. Write a complaint letter To the person whose name you were given or someone in the customer-service department. 3. complain to the authorities concerned Better Business Bureau / local Consumer Association / Industrial and Commercial Bureau / consumer council 4. take legal action Bring an accusation again