[计算机软件及应用]ITIL v3 Foundations Certification Training.doc

ITIL v3 Foundations Certification Training ? 2008 Stephen Bajada ISBN: UnAssigned C2614eng (048) Acknowledgements Course Developer Stephen Bajada Editor James Pengelly This courseware is published and distributed by the Courseware Company, the UKs leading supplier of courseware content and delivery tools for computer and business skills titles. The Courseware Company is part of gtslearning, the specialist CompTIA certification courseware developer and supplier. e-mail: sales@ Tel: +44 (0)20 7887 7999 Fax: +44 (0)20 7887 7988 Three Elysium Gate, 126–128 New Kings Road, London, SW6 4LZ, UK