运营管理1download.pptVIP

* 20 * 7 * 7 * 7 * 7 * 7 * 7 What is Productivity?Defined Productivity is a common measure on how well resources are being used. In the broadest sense, it can be defined as the following ratio: Outputs Inputs Total Measure Productivity Total Measure Productivity = Outputs Inputs or = Goods and services produced All resources used Partial Measure Productivity Partial measures of productivity = Output or Output or Output or output Labor Capital Materials Energy Multifactor Measure Productivity Multifactor measures of productivity = Output . Labor + Capital + Energy or Output . Labor + Capital + Materials 2-* Example of Productivity Measurement You have just determined that your service employees have used a total of 2400 hours of labor this week to process 560 insurance forms. Last week the same crew used only 2000 hours of labor to process 480 forms. Which productivity measure should be used? Answer: Could be classified as a Total Measure or Partial Measure. Is productivity increasing or decreasing? Answer: Last week’s productivity = 480/2000 = 0.24, and this week’s productivity is = 560/2400 = 0.23. So, productivity is decreasing slightly. Question Bowl In the Input-Transformation-Output Relationship, a typical “input” for a Department Store is which of the following? Displays Stocks of goods Sales clerks All of the above None of the above Answer: e. None of the above (The above are considered “Resources” of a department store. The correct answer is “Shoppers”.) Question Bowl An operations strategy is concerned with which of the following? Setting specific policies and plans Short-term competitive strategies Coordination of operational goals All of the ab