导游英语情景口语Item 14-2 食品投诉.ppt

Model 2: Complaining about the food 食品投诉 Warm-up: Work in pairs. Discuss the following question “What kind of food do you like (or don’t like)? Why?” Words and Phrases lamb n. 羔羊 inedible adj. 不能吃的 fatty adj. 油腻的 oily adj. 油腻的 recommendation n. 推荐 order v. 点菜 discount n. 折扣 roast duck 烤鸭 Useful Expressions 1. What’s up? 发生了什么？ 2. I will call the waiter to deal with it. 我会叫服务生来处理的。 3. I’ve told them to make a change for you. 我已经让他们给你重做一份。 4. They promised to serve you in less than 5 minutes. 他们许诺在5分钟内上菜。 5. They give us a 15% discount. 他们给我们打了八五折。 Listen and Answer 1. Why the tourist said that the food in there is so terrible? The leg of lamb is inedible. It is so fatty. And the roast duck is too oily. 2. What will the guide do for the guest? He will call the waiter to deal with it. 3. When will they serve the changing food? In less than 5 minutes. 4. Will they make any discount? How many? Yes they will. About 15%. 5. What’s the tourist’s reaction to the result? He is so happy. Role-play Situation A: You are escorting Mr. Black to have dinner in a restaurant. Mr. Black isn’t satisfied with the food. You are asked to help Mr. Black to solve the problem. Mr. Black: Complains about the food. Gives vivid descriptions. Asks for the serving time. Asks for discount. Gives thanks to the guide. You: Asks for what happened. Promises that you will help Mr. Black to solve it. Says that the problem has solved. Tells the serving time. Tells the percentage of discount. * *