酒店房务英语Module_6_Business_and_Entertainment_Services教材教学课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1 At the Business Center  ● What kind of services can the guest have in Business Center? (to send a fax, to do simultaneous translation, to Xerox…)Dialogue 2In the Health Club  ● What kind of services can the guest have in Business Center? (to provide both facilities and service) ;Dialogue 3 Sauna Is One of the Great Pleasure of Life ● What kind of services can the guest enjoy in the sauna room? (dry sauna, wet sauna, massage)  Dialogue 4 The Meeting Room ● What kind of services does banqueting office provide? (overhead projectors, slide projectors, white boards, flip charts…);The following pattern drills should be recited by the students● I want to send a fax /telex /letters / parcels. ● I need to have one copy of this contract.● Would you please have this contract copied? ● Do you have a health club / a jogging track/ an indoor swimming pool? ● Is there a sauna / a panoramic bar / casino / Turkish bath? What services do you have in the center? ● We have spring expanders, dumb-bells, weight lifting machine and many others.  ; Using the above dialogues as a model, try to create a new dialogue with your partner. ◆ Mr. Blake, one guest at Friendship Hotel, is talking with a recreation clerk how to take the sauna.  ◆ Miss Showers wants to have a copy of an agreement. She wants to pay in cash. She goes to the Business Center and asks the clerk for help. ◆ Mrs. Henderson wants to mail a Chinese traditional costume to her friend in London on his birthday. So she comes to the Business Center and asks for details about the price.  ;1. Handles guests requests and needs. 2. Operates office machines. 3. Familiar with different computer programs. 4. Handles documents and parcels. 5. Reservation of conference Room and arrangement of refreshments. 6. Booking Overseas calls. 7. Handles payment.;◆Hotels provides popular facilities for sports. (para.1-3)◆the most popular facility-spa. (para.4-5)