酒店房务英语Module_9_Checking_Out教材教学课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1Foreign Exchange Service ● Hotel offers the foreign exchange service.● According to that day’s exchange rate to exchange● remind guest of his exchange memo Dialogue 2Accepting Credit Cards ● Credit card is popular in checking-out and cashier should keep a print of the card;Dialogue 3The Guest Pays His Bill ●Sometimes there is mistake--overchargingDialogue 4 Checking Out ●When checking out a guest, it is necessary to note down and take immediate action on complaints that the guest may have. ;The following pattern drills should be recited by the students●I’d like to change these U.S. dollars into RMB. ●It comes to RMB￥1600 at today’s exchange rate. ●How do you like to pay your bill? In cash, with checks or by credit cards? ● What kind of credit card do you have? ● I’m sorry, we don’t accept personnel checks.●We only accept credit cards and RMB.  ; Using the above dialogues as a model, try to create a new dialogue with your partner.A: Evens Charles is going to check out this morning. He goes to the cashier. The cashier asks him if he has had any service this morning and which kind of payment he would like to choose. Mr. Charles chooses to pay by Master Card.B: John Smith is checking his bill. He finds there is something wrong with the bill. He never used the mini bar. He asks the cashier to check the number again. After a few minutes, the cashier admits that he has made a mistake and apologizes to Mr. Smith.;1. Cash 2. Check 3. Foreign Currency 4. Credit Cards 5. Travelers Check 6. Travel Agent Vouchers ;◆InterContinental Hotels Group (IHG) from Britain has the largest by number of rooms. (para.1-4)◆Marriott International from the United States (para.5-8)◆The Ritz-Carlton from the United States (para.9-12)