酒店房务英语Module_10_Housekeeping_Supply_Preparation教材教学课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1 Would You Like Your Room Cleaned? ●the procedure of cleaning the guest room (tidy up room, change the bed sheets, change towels, etc.)Dialogue 2 Kits for Guests without Luggage ●the hotel will provide some kits for man and woman if they haven’t kits with them. ;Dialogue 3 How can I have my shoes shined? ●the hotel also provides hygiene products, stationery, and other refreshments to the guests. Dialogue 4 Electric Razors ●to guests from western countries, tell them how to use electric facilities and other affairs. ;The following pattern drills should be recited by the students● Housekeeping. May I help you? ● Could I borrow a highchair ?● A room attendant will bring a pain killer up to your room. ● I will ask a room attendant to deliver refresher tissues to your room.● We will supply you with a highchair.● The room attendant will bring an extra blanket.● We will give you an in-house movie schedule.● If you need anything, don’t hesitate to call.;Using the above dialogues as a model, try to create a new dialogue with your partner.A：Mr. Showers has just entered his room in the Great Wall Hotel. It’s the first time for him to come to China. He wants to know how to use the facilities in his room. The room attendant is making an introduction of the facilities to him.B: Miss Cathy in Room 421 can’t find the “Do Not Disturb” sign and she also wants to borrow an iron and an ironing board, she makes a call to the housekeeping department.;1. Checkout Clerk (or cashier) contacts the housekeeping department that a room became vacant and needs cleaning! 2.Housekeeping department updates the room status from occupied to on-change and sends a room maid to clean the room. 3. Room maid cleans the room and contacts the housekeeping department back about the latest status and condition of the room 4. …;◆the importance of the housekeeping department (para.1-2)◆the responsibilities of the housekeeping department (para.3-