[高等教育]国际商务礼仪_The art of making phone and calls.pptVIP

The art of making phone calls Voice and attitude Why voice and attitude is important in making a phone? People at the other side of the line may not see your face, but they could sense your attitude because your tone of voice alone gives expression to the words spoken. To make your voice sound more pleasant, try the following ways: Speak with a rising inflection. Talk directly into the mouthpiece and speak with clarity. Slow down if you are used to speaking rapidly. Cough or sneeze far away from the phone. Try to speak politely. Making Calls Call people at the best times. Normally, we don’t make phone calls after 10 P.M. or before 8:00 A.M., unless we have emergencies, or we know that our call is expected. In the daytime, you might want to choose the best times for your calls, too. Try to figure out when the people you want to call will be available. Leaving a message. If you leave the message on the answering machine, be sure to state your name and number slowly and clearly at the start of the message. In giving a number to someone who is taking your message, the number should be spoken in groups of two, three or four digits at a time, with a slight pause between. 2246555 Wrong Number. ask politely, “ Is this Mr. Chen speaking?” or “ Is this It’s impolite to ask, “Who is this?” or “What number is this, anyway?” apologize sincerely, Don’t end the conversation without saying anything, or keep asking the other side of the line, “How could it be? I’m sure I dialed right.” Caller: May I please speak to John Doe. Callee: I think you have the wrong number. Caller: ------------Callee: ------------ if the caller dials you again: Caller: May I please speak to John Doe. Callee: ---------------Caller: What number is this? Callee: -------------Caller: [number] Callee: -----------Caller: Ill do that. Im very sorry to have bothered you. Callee: ----------- Answering Calls Promptness in answering. Greeting warmly. The greeting is