组织行为学课件lecture10.pptVIP

Chapter 9: Organizational Conflict and Negotiation Jay Conflict at Microsoft Various sources conclude that Micosoft is riddled with dysfunctional conflict that could soon hamper it ability to remain competitive. Conflict Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another party. Task vs. Socio-emotional Conflict Constructive (task-related) conflict Conflict is aimed at issue, not parties Helps recognize problems, identify solutions and understand the issues better Potentially healthy and valuable Socioemotional (relations