(精选)酒店房务英语Module 11 Cleaning the Guest Room课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1Cleaning the Room ●If the “DND” sign hanged on the room doorknob, the guest hopes not to be disturbed, so not to clean the guest room. ●If guest needs, clean the room at any time.Dialogue 2Our Room Hasn’t Been Made Up Yet ●If the guest has the complaint about the room cleaning, say sorry to them and then solve the problem.;1. Bedroom(15 steps)⑴. Leave your *trolley just outside the bedroom door.⑵. Keep the door open.⑶. Pull back the curtains.⑷. Do not open the windows in the room; you can adjust the air conditioning.⑸. Remove all meal trays, old newspapers and magazines… ;2. Bathroom (13 steps)⑴. Open windows (if any) and vents.⑵. Shake out all soiled bathroom linen and deposit them in the linen hamper of the cart.⑶. Collect trash from the bathroom dustbin and deposit it in the trash bag of the cart.⑷. Clean the ceiling and air conditioning vents for cobwebs…;3. Make the Bed(19 steps)⑴. Place the bottom sheet right side up with the middle crease in the center of the bed.⑵. Miter the top corner.⑶. Miter the bottom corner.⑷. Tuck in the remainder of the sheet completely and neatly.⑸. Move to the other side of the bed and miter the bottom corner.⑹. Miter the top corner…;◆the importance of the housekeeping employees---guest sale is the main revenue of the hotel. (para.1)◆ Housekeepers are the persons of the following (para.2-8)  ;◆Housekeepers have one of the most important roles in a hotel---making sure the establishment looks clean and is sanitary.  (para.9) ●Make the Bed / Bedding ●Clean the Bathroom ●Dust / Dusting ●Trash removal ●Scrubbing and mopping ●Tidying ●Vacuuming ●Cleaning Linens ●Disinfecting ●Customer Service ;