旅游英语sightseeing.pptVIP

Tour Guide Service Unit 1 Study target 知识目标：学习处理投诉、行李丢失、客人生病或迷路等紧急事件的常用表达 。 技能目标：掌握处理投诉、行李丢失、客人生病或迷路等紧急事件的常用表达。 能力目标：通过本单元的学习，能较好地处理客人的投诉，帮助客人处理行李丢失、生病或迷路等紧急事件。 Section 1 Discussing the Itinerary Warm up The key sentences of making a travel schedule: a. Shall we go over the local itinerary? b. Shall we leave for sightseeing at 8:30 a.m tomorrow morning? c. I will meet you in the lobby at 8:30 a.m tomorrow morning. Warm up The key sentences of making a travel schedule: d. I’ll try to fit the park in. e. It’s already on the list. f. If you have any special request, please let me know. g. Am I making myself clear? Listening Practice Dialogue Study P145—146 Role Play Situation 1: Barbara is an American, Now she is talking to a travel agent on the phone to get information about the packaged in the city. Situation 2: Mrs. Black ia at a travel agency, asking about the two-day weekend trip to Lushan Mountain. Section 2 On the Way to the Scenic Spot Warm up If you are a local tour escort,what should you talk with the tourists on the way to the scenic spot? Dialogue Study （P153—154） Dialogue 1 Dialogue 2 Role Play Suppose you are a tour guide in Guilin. After meeting an American tour group at the Sheraton Hotel, you give some general information to them on the way to the Yangshuo Town. Section 3 Handling Problems and Emergencies Warm up Why is handling problems quite important for the tourism industry? What can we do to calm down the clients’ complaints? Emergency What seems to be the problem? How unfortunate! But don’t worry. I’ll make an emergency call at once. Just lean on me and I’ll help you to the first-aid post. Are you feeling better now? Emergency Shall I take to the clinic? I’ll put a bandage around your injured hand now. Catch that life buoy! Take my hand! I’ll pull you out! Please tell me what your daughter looks like. Emergency We will page your son throughout the park right now. Leave through that exit!