(精编)impact MSQ FOLIO course教学课件.pptVIP

Impact  MSQ FOLIO course What is impact? ‘Impact’ is the difference that is made to individuals, organisations or communities by library services (1) Does impact differ from value? The term value is often used synonymously to describe impact‘ (2).  Value can be defined as “the benefit the user obtains from the use of information and the effect of that use” (2). Why is impact important? Libraries usually measure the effectiveness of their services by using quantitative performance indicators such as usage statistics and user surveys (3). However, although this infor