现代研究生英语教程(外研社)U8_writing.ppt

Writing 投诉信的写作 如果在购买了某一产品或服务之后感到不满意， 可以给有关人士或单位写信提出意见，甚至抗议，并要求妥善解决问题。 在投诉信的写作时须注意以下几点：  Sample 1 Dear Sirs, My colleagues and I have just taken your flight from Paris to Beijing. Your brochure claimed that “the staff are available at all times to help our clients”, but my experience has been very different, and I am therefore writing to draw your attention to a number of defects in your service and organization. To begin with, the boarding did not begin until five minutes before take-off and due to the poor organization and inefficiency, it was a terrible mess. Passengers crowded in the gateway and the flight attendants did not offer their help in time. Consequently, the take-off was delayed 15 minutes. Sample 2 Gentlemen, I am writing to place a complaint against the persons in charge of our neighborhood. Several years ago, we had beautiful scenery and the river surrounding the area was clear and clean. But since a number of restaurants were set up along the river, all has been changed. The riverside is no longer a good place to go for a walk, because the effluent from the restaurants have all been released into the river and made it smell bad. During the summer months, we cannot even open the window because of the stench. The polluted living environment is detrimental to our health. In my opinion, good living environment is the first step in improving people’s standards of living. It ought to be possible to find a reasonable solution to this problem by controlling the effluents of the restaurants and closing down some of them which are primarily responsible for contamination of the river. It will be appreciated if you can help us with this matter. Yours faithfully, 练习 1．参加完某一英语培训班后， 发现自己的英语并没有那么神奇的进步， 写信给有关部门，投诉该培训班。 2．为所购买的某一电器产品故障及服务，写信投诉该厂商。 外语教学与研究出版社 Reading and Writing * 外语教学与研究出版社 1） 2） 3） 4） 5） 1）使用讽刺、谩骂和感情用事的字眼。 2）用起诉来进行威胁。 切记不要： 明确提出投诉的事由，需要对方做些什么：在信的开始直接点出，信的最后再次重申所提要