Facilitate team activities – Content guide促进团队的活动–内容指南.docVIP

Facilitate team activities: Content guide Contents Facilitate team activities: Content guide 1 Overview 2 Key terms 2 Facilitate team activities 4 Encouraging participation 4 Facilitating successful meetings 5 Facilitation techniques 5 Interacting with others 6 Meeting client expectations 7 Product 8 Process 8 Interpersonal relations 9 Monitor and review performance 10 Steps to monitoring 10 Reviewing work performance 12 Resolving problems 13 More resources 14 Sample answers to ‘My workplace’ questions 15 Overview How can you get people really participating in your team? How can you get them to take responsibility — and feel some ownership for — the activities of your team? This Content guide contains information and short activities to help you: develop efficient and effective teams encourage your team members to participate in team activities encourage your team members to participate in communication processes so that your team can solve problems and meet customer expectations. Key terms Agenda Lists the desired outcomes and topics for discussion in a meeting. Code of conduct Many organisations have a set of clear guidelines, called a code of conduct, for how people who are part of the organisation must behave.. As a team leader you must know these guidelines and practise them. You must also encourage your team members to practise them. In some organisations the code of conduct is not written down, but is reflected in the example set by managers and team leaders. External customer A person or group outside of your organisation that uses your products or services. Facilitator A person who manages the group dynamics in team so that they can meet the specified outcomes. Fishbone diagram A diagram where each line or fishbone represents an area that may have caused a problem. The areas could be listed under headings, eg human factors, procedures, hardware, management, environment. Internal customer A person or group in an organisation to whom completed work i