做淘宝 ebay等卖家售后邮件回复范例资料.doc

d 目录 一：产品疑问 1 二：未收到货 3 三：产品损坏 4 四：退款类别 5 未收到货:be 买家退货：ashwink85 fifthacedk这个产品说是defective，可能是什么地方坏了呢 销售：近期订单 as you know it is Christmas peak time, so the delivey maybe a little late than usual. Windows XP： /driverss/SadesXP.zip Windows 7： /driverss/SadesWIN7.zip Windows8： /driverss/SadesWIN8.zip Hope Merry Christmas in advance! 收货地址：上海市闵行区华漕镇金辉路1888号2号楼1楼电子商务仓 12月5号jsk-norton发信息确认jskipling@ yoyouwedding@ wupeiliang@ 一：产品疑问hrsservices2009 想要某种颜色，但是该颜色是随机发的 Thanks for your message. Sorry I’m afraid that we cannot guarantee that we can send the right color you want, as it is almost out of stock and we sent the color randomly. But we will try our best to send you the right color if there is any in stock. If you have any other questions about the product, please feel free to contact us. Best Regards, Emma 买家要invoice，问他要信息 Thank you for the message. Yes, we are VAT registered and we can provide invoice. Please send us the details of your company together with your email address, so that we can send you an electric invoice to your email address after you bid the item. Best Regards, Emma/ Customer Service Invoice已发 The invoice is enclosed in this email, please check. If you have any questions, please feel free to contact us! Hope you can receive the package very soon. If you have any other questions about the product, please feel free to contact us. Best Regards, Emma 买家想单买，不可以 Thank you for the message. Sorry we dont sell it piece by unit. This item is on sale, and you can see the price is for 10 pieces, which is quite low. Best Regards, Emma/ Customer Service 不能通过电话联系 Thanks for your message. I’m sorry that we are doing the ebay business through 3rd Party Fullfillment company to process our order, so we are not able to get the calls. Hope you can understand. Best Regards, Emma/ Customer Service 问货源在哪 Thank you for the message. To be honest with you, our suppliers are from China, but our stock is located in Swidon, UK, so that our items ca