英国电信-英国电信网络转型研究研究报告.pptVIP

Intelligent applications – today Today’s intelligence is built into each PSTN switch - limited central intelligence IN IN IN IN IN Intelligent applications – 21CN ISL Release 1 of the intelligent service layer, with the first open application interfaces will be deployed this year What does all this mean? Less… Faults - fewer wires, boxes, touches, etc… Test access points Reduced footprint and power consumption Fewer, more common cards Is more... Rapid, automated service activation Increased backhaul utilisation Enhanced test access More effective sparing and maintenance Richer customer experience and operational savings Paul ReynoldsCEO BT Wholesale So much for the architectural principles……. ...when will it happen ? …what will it cost ? What will our customers see ? …and what will theshareholder benefits be ? How will we deliver it ? Simple and complete Flexible Personalised Trusted Straightforward Infrastructure, Intelligence and Systems Capability 21CN - customer experience vision Access to new services quickly Services are available anytime anyplace I get the experience I pay for My services are easy to use I get personal assistance “Hassle Free” self-service is available I am Empowered to live and work as I choose. Who or what is important to me is recognised My associates and I are able to operate in the way that we choose My personal information is safe and secure Confidence in BT as a partner Reliable Services Service independent capabilities Home and Office hubs Individualised Cust. Care Flexible Straight Forward Home and Office Hubs Customer Portal Individualised Cust. Care Liquid Bandwidth Content Re-purposing Flexible Digital Rights Management Secure Connections Third Party Apps. Support Trusted Authentication Directory Enabled Presence Messaging Personalised Software Control Seamless Mobile/Fixed Access Integrated Billing Capability Set Directory Enabled Authentication Presence Messaging Customer Portal Application Driven QoS C