sj0202016版-成都信息工程大学本科学位论文模板.docVIP

分类号：××× U D C：D10621-×××-(2015) ××××-0 密 级：公 开 编 号：×××××××××× 成都信息工程大学 学位论文 图书馆电子资源建设读者满意度调查 论文作者姓名： ××× 申请学位专业： ×××× 申请学位类别： ×××学士 指导教师姓名（职称）： ×××（教授） 论文提交日期： 2016年06月 日 图书馆电子资源建设读者满意度调查 摘 要 为优化学院图书馆电子资源的建设，提高读者满意度，按层次抽样法，采用问卷调查形式对学院师生进行图书馆电子资源建设读者满意度调查。并用5级李克特量表方法对问卷中的问题进行科学合理设计与量化评分，最后根据建立好的读者满意度测评指标体系进行读者满意度值的计算。调查结果表明学校师生对目前图书馆的电子资源建设基本满意。经调查分析，加强电子资源本身建设，加大宣传、培训力度是提高读者满意度的重要途径。 关键词：读者满意度；测评指标体系；电子资源建设；高校图书馆；5级李克特量表 The Investigation of the Customer Satisfaction for the Construction of Electronic Resources of the University Library Abstract In order to optimize the electronic resources establishment of the university library and improve the customer satisfaction, we conduct an investigation to the teachers and students in the university in the form of questionnaire. In this investigation, we take a sample survey, that is, we classify the subjects into 4 groups: the freshmen and sophomores, the juniors and seniors, the post-graduates, and the teachers; then we do the simple sampling towards each group; next, we design the questionnaire according to a system of customer satisfaction evaluation quota, and evaluate the questions scientifically and rationally based on the five-point Likert scale. After the investigation, we sort out and add up the data, and calculate the degree of the readers’ satisfaction according to the quota system. The result of the investigation suggests that the teachers and students are satisfied with the electronic resources establishment of the library at present on the whole, and strengthening this establishment, the publicity announcement and training is an important way to improve the degree of the readers’ satisfaction. Key words: customer satisfaction; evaluation quota system; the construction of electronic resources; university library; five-point Likert scale 目 录 论文总页数：××页 1 引言 1 1.1 课题背景 1 1.2 国内外研究现状 1 1.3 本课题研究的意义 1 1.4 本课题的研究方法 1 2 建立测评指标体系 2 2.1 确定测评指标 2 2.1.1 确定测评指标的原则与方法 2 2.1.2 确定测