itil v3在企业架构EA中的应用 White_Paper_TOGAF_9_ITIL_V3_Sept09.pdfVIP

TOGAF™ 9 and ITIL® V3 Two Frameworks Whitepaper Tom van Sante and Jeroen Ermers, Getronics Consulting White Paper September 2009 Contents 1 Management Summary 3 2 Introduction 4 3 Organizational development 5 4 History of ITIL 6 5 History of TOGAF 7 6 The framework dilemma 8 7 Where ITIL V3 and TOGAF meet 9 8 Conclusions 13 9 Appendix 14 10 The authors, literature and further information 16 TOGAF™ 9 and ITIL® v3 3 1 Management Summary This white paper describes the development of TOGAF ® (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper, there are references for readers who would like further details about these frameworks. The development of information systems in large organizations, and in multipart supply-and-demand chains, has become complex and flexible. The way in which systems are being designed and managed depends increasingly on a structure