服务手册ServiceHandbook介绍Introduction此服务手册旨.pptVIP

Copyright BCD Travel 2011 Copyright BCD Travel 2011 Copyright BCD Travel 2011 服务手册 Service Handbook 介绍 Introduction 此服务手册旨在介绍BCD Travel提供给雅培公司的服务概况。 This hand book is to provide an introduction about BCD Travel’s services to Abbott China. 24小时电话热线 24-hour-Hotline ： 4006200358 (86) 6132 7014 目录 Contents： 航空机票 Air Ticket Issuance 酒店预订 Hotel Room Reservation 签证服务 Visa Application 非工作时间/紧急服务 After Office Hours Emergency Service 收费标准 Transaction Fee Pricing 如果您对BCD的服务需要咨询，请联络雅培中国采购部： Diana Xu, 21-2320 4131, diana.xu@ Vivian Zhang, 21-2320 4383, vivian.zhang@ Copyright BCD Travel 2011 航空机票Air Ticket Issuance 机票预订流程 Air Ticket Issuance Process Copyright BCD Travel 2011 注意事项NOTICE ： 1. 请在预订时告知BCD是差旅/团队，公司支付/个人结算的预订； Please inform clearly to BCD if the booking Transient/Group, or payment by Company/ Individual； 2. 务必确保乘机人的个人信息已经事先准确地提供给BCD Travel； Please make sure to provide traveler’s information to BCD accurately and set into BCD system before booking； 3. 预订人需要明确告知BCD Travel机票后期的归属对账人； Travel booker should inform BCD who is the billing checker for the issuance at the point of issuing； 机票方案 Air Fare Proposals 每个行程BCD至少提供2个线路及报价给雅培员工. At least 2 itinerary proposals with prices will be provided to Abbott traveler for each trip. 方案1 Proposal 1 所有可选航班中最低报价及行程 Lowest cost among all available routes; 方案2 Proposal 2 结合员工若干需求的行程和报价，如: Based on travel’s requirements for example: 员工指定航班或指定飞行时间 traveler’s required flight or time; 是否转机停留 Direct or transfer flights; 是否允许更改航班 Change of travel dates are allowed or not; 是否可以退票（可退票价比例是否高） Refundable or Non-refundable; 更改/再出票/升舱等 需要补足的差价 Tickets can be reissued with option of fare top up; 机位随订随售；以确认出票时的机位状况及票价为准 Final price depends on point of confirmation and issuance; Copyright BCD Travel 2011 * Copyright BCD Travel 2011 最晚出票时间显示在提供给您方案的邮件中； Air Ticket Issuance deadline shows in the proposal email to traveler; - 最晚出票时限的48小时前自动短信发送给