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Cultural Competence - Multicultural Disability Advocacy Association文化能力的多元文化的伤残宣传协会.ppt
Promoting an Organisational Culture that Values Diversity September 7, 2006 Stephanie Patterson School of Public Health and Community Medicine, University of New South Wales Presentation Overview HACC Pilot Project Details Framework for Cultural Competence within HACC Services HACC Cultural Competence Training Key Findings CALD Training for HACC Services Project Funded by the Department of Ageing, Disability and Home Care UNIQUE PARTNERSHIP: University of New South Wales (SPHCM) Aged Community Services Association of NSW ACT (ACS) NSW Transcultural Aged Care Service (TACS) Ethnic Communities Council of NSW (ECC) HACC Pilot Participants 12 HACC Organisations - 5 in the Inner West and 7 in the Nepean Cumberland Prospect HACC Service Types Home Modification and Maintenance x 2 Centre-Based Day Care x 3 Meals (Home and Centre) x 2 Domestic Assistance and Housework x 3 Personal Care and Community Nurses x 4 Community Transport x 2 Respite Care x 6 Social Support x 5 Case Management x 1 Volunteer Management x 1 HACC Pilot Overview Caring for People, Embracing Diversity Framework for Cultural Competence within HACC Services Cultural Awareness, Knowledge and Skills Planning Information Communication and Information Client, Family and Community Involvement Organisational Environment Training and Professional Development Assessment and Evaluation Framework for Cultural Competence within HACC Services Cultural Awareness, Knowledge and Skills Identify your own culture Learn more about other cultures Planning Information Gather background data for the region Develop a community profile Compile a resource list of ethno-community organisations Framework for Cultural Competence within HACC Services Communication and Information Cross-cultural communication (verbal, non-verbal, interpreters etc) Information and materials Client, Family and Community Involvement Importance of including the client and their family in planning Develop partnerships with c
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