Consumer Participation Framework and Modules (133kb, MS消费者参与的框架和模块（133kb，女士.pptVIP

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2018-04-17 发布于江西
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Consumer Participation Framework and Modules (133kb, MS消费者参与的框架和模块（133kb，女士.ppt

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Consumer Participation Framework and Modules (133kb, MS消费者参与的框架和模块（133kb，女士.ppt

Module 1: # PLANNING FOR CONSUMER PARTICIPATION Planning for Consumer Participation is no different from planning for other activities. Planning is a continuous, systematic and formalised method of determining: Where we are now to Where we want to go to How we are going to get there * * * CONSUMER PARTICIPATION FRAMEWORK Consumer Participation Framework Module 1: # MODULE ONECONSUMER PARTICIPATION: WHAT IS IT? WHY DO IT? WORKSHOP AIMS (i) To stimulate discussion and debate about what consumer participation is, and identify the benefits to consumers and service providers. (ii) To develop a shared understanding of definitions and a set of guiding principles for Consumer Participation. Module 1: # WHO ARE CONSUMERS? The term ‘consumer’ denotes both the individual and the collective interest. It refers to consumers, consumer groups and community groups. It distinguishes them from professionals and others providing services. The term ‘consumer’ can also refer to those currently using services potential users of services their carers, family and support people those who need care, but who are poorly provided for by the health and community support system. Consumers vary in their backgrounds and opinions. They are not a homogeneous group. There is no single consumer view, but probably as many views as there are consumers. What they share is the direct experience of the health and community service systems. Consumer is also used to convey the broader rights of citizens in using or potentially using services Module 1: # WHAT IS CONSUMER PARTICIPATION? The term ‘consumer participation’ is open to considerable interpretation. Consumer participation can be described as the process of involving consumers in decision making about their own health care, health and community services planning, policy development, setting priorities and addressing quality issues in the delivery of health and community support services. The term ‘participation’ usually implies sha