河南省太康县2016_2017学年高一英语下学期期末考试试题A卷.docVIP

河南省太康县2016-2017学年高一英语下学期期末考试试题（A卷） 第二部分阅读理解(共两节，满分40分) 第一节(共15小题海小题2分，满分30分) 阅读下面短文，从每题所给的A,B,C和D四个选项中，选出最佳选项，并在答题卡上 将该项涂黑。 A A fantastic opportunity to join a fast growing e-commerce based window blind organization. Working in an ever-changing market place the business is continually improving and evolving as new products are brought to market and new ideas and processes are developed.They require excellent all-round customer service skills both over the phone and via email. You will be able to manage your own workload and prioritize the jobs that need to be done.?The role will include:?- Managing the customer journey from start to finish:?a. Taking customer inquiries via the telephone and email to help customers find the right product for them.?b. Processing orders accurately and efficiently?c. Working pro-actively to deal with issues before they become problems.?d. Keeping the customer updated throughout the manufacture and delivery process.?e. Providing aftercare where necessary.?Required Skills:?- Minimum of 1 Year experience in a customer service role.?- Exceptional communication skills both on the phone and face to face.?- Excellent numeracy and literacy（识字） skills with a minimum of a grade C at GCSE in both English and Maths.?- At all times calm, welcoming and genuinely customer focused.?- Able to work in a team and on own.?- Must have an eye for detail, use their initiative and be accurate?- Sound knowledge in ICT and using Microsoft office particularly Microsoft excel and outlook?Previous experience of working for an e-commerce retailer would be advantageous but full training will be provided.?Hours of working: 9.00 - 5.30pm 1 hour lunch. Holidays 20 days plus Public Holidays increasing after 2 years of service by 1 additional holiday day per year up to a maximum of 25.?Get the Recruitment Genius Advantage today. As the UKs largest online recruitment advertising company placing more candidates than anyone else