瑞士酒店管理,喜来登酒店房务部房间检查标准规范程序中英文.docxVIP

Standard标准:Guests should experience the highest standard of cleanliness in every room, and feelas if they are the first guests occupying the room. Rooms will be inspected by Supervisor and Housekeeping managers every day.每一间客房，都要让客人体验到高标准的清洁服务，感到自己是首位客人。房间每天要经过主管或经理的检查。Procedures程序:1.Knok on the door,introduce yourself and enter the room(see SP-RM-HKM-WR01Entering a guest room).敲门，自我介绍然后进入房间(详见SP-RM-HKM-WR01进入房间)。2.Turn on all lights and ensure all lights are in working condition. At the entrance door outside and inside, check for scratches, dirty finger marks andpaint chips, door not squeaking, lock and safety chain is in working condition,no grease around the peephole and the fire safety notice is not dirty. Please Make Up Room and a Privacy Requested sign should be hanging on the inside doorknob.打开所有的灯，确保都处于工作状态。由外至内检查门是否有划痕、手印、油漆等，门开关时无响声，门锁和安全链完好，门镜及走火图清洁无污渍，“请即打扫”和“请勿打扰”牌整齐地挂在门把手上。3. Check mirror, mirror frame, luggage rack if it is in a good condition with cleanliness.检查镜子、镜框和行李架确保清洁并处于良好的状态。4. Check tea and coffee supplies, two cups, saucersand spoons, all matching, one mini-bar list and a cork screw.检查咖啡和茶等物品，两只茶杯、茶碟和匙，必须配有一张酒水单和一个开瓶器。5. Check quantity and cleanliness of glasses, two old fashion, two highballs, two wine glasses.检查杯子的数量和清洁程度，两只古典杯，两只高杯，两只红酒杯。6. Check refrigerator inside and outside for fingerprints, ensure mini-bar is complete.检查冰箱里外有无指纹，确保酒水完整无缺。7. Check that top of fridge cabinet and mirror is clean. Check if light is clean and working and fittings of light are secure. Check for chips and stain marks and report defects if necessary.确保冰箱柜顶部和镜子清洁，检查灯，确保清洁和使用时完好。检查有无屑片和污渍，报告设备问题。8. Check so. TV cabinet is clean and dusted on top. Check the doors of the cabinet open up easily and are not chipped or damaged in any way. TV should swivel out easily. Check if TV is working properly on all channels. Put CNN onfirst showing channel and volume should adjusted at middle range. Check for remote control, ensure movie guide is clean.检查电视柜及顶部是否清洁，柜门是否开关自如