[PASS.BEC（中高级）新编剑桥商务英语口试必备手册]第八部分（电子版）.doc

lack of computer knowledge and skills. A: And I'm afraid some people are just so used to traditional ways of doing things that they don't want to learn anything new. B: You're right. Some may just be too lazy to try out computers. A: As far as I know, some people have the unnecessary fear that there might be harmful radiation to human bodies. B: So we need to do something to encourage staff to use computers more. First of all, I think we should arrange an in-house training program to help staff learn about computers and software packages so as to use them effectively. A: Yeah. We should let them know about possible uses of computers which can benefit their life and work. For instance, E-mail and other connections, so they can understand the value of the computer. E-mail can be an effective hook for reluctant staff. B: We should also show them how computers can be used for all kinds of tasks, such as word processing, databases, spreadsheets, graphics, communications, etc., which relieve their work load. And they should be given chances to practice on their own. A: The company should supply some technical people who will be available to give ongoing technical support to assist them in their use of computers. B: As to the management, the line manager can do a daily memo on E-mail that staff must read if they are to receive information. This reduces paper use and meetings. A: And all the documents and notices are circulated through the Intranet. B: We can also improve the situation by making it a rule that all the paperwork should be typed and printed out. A: You're right. And they don't have to worry about harmful radiation. These are all ergonomically designed computers with LCD displays. They are much safer and better than the traditional CRT and are low in radiation, with no flickering and low reflection. B: Well, with all this, I'm sure we can get our staff hooked on computers in no time! Follow-up Questions 1) How useful is E-mail to you for your work? 2) Are you