《卓越的商务沟通》目录.docVIP

《卓越的商务沟通》 Chapter 1 achieving success through effective business communication 1.achieving success in today’s competitive environment ①what employers expect from you ②characteristics of effective communication ③communication in organizational settings 2.understanding why business communication is unique ①the globalization of business and the increase in workforce diversity ②the increasing value of business information ③the pervasiveness of technology ④the evolution of organizational structures ⑤the growing reliance on teamwork ⑥the barriers to effective communication 3.communication more effectively on the job ①minimizing distractions ②adopting an audience-centered ③fine-tuning your business communication skills ④giving-and responding to-constructive feedback ⑤being sensitive to business etiquette 4.using technology to improve business communication ①keeping technology in perspective ②using technological tools productively ③reconnecting with people frequently 5.making ethical communication choices ①distinguishing ethical dilemmas from ethical lapses ②ensuring ethical communication 6.applying what you have learned Chapter 2 communication in teams and mastering listening and nonverbal communication 1. improving your performances in teams ①advantages and disadvantages of teams ②collaborative communication ③group dynamics ④etiquette in team setting 2.making your meetings more productive ①preparing for meetings ②leading and participating in meetings ③using meeting technologies 3.improving your listing skills ①recognizing various types of listening ②understanding the listening process ③overcoming barriers to effective 4.improving your nonverbal communication skills ①recognizing nonverbal communication ②using nonverbal communication effectively Chapter 3 communication interculturally 1.understanding the opportunities and challenges