01 Process Mapping[精品].ppt

* 后续步骤 流程图 因果矩阵图 FMEA 输出 输入 有时: (有较少输入时) 能力分析和控制计划的初步评估 * 控制计划的初步评估 完成流程图后开始控制计划的初步评估 为可控和关键的输入及输出增加测量方法，操作规格及目标 Excel 模板: Control Plan.XLS * 流程图回顾 提供了流程图的概述 展示了流程图的好处 示范了如何制作流程图 流程图的分析 流程图练习 * In-class exercise (Process Mapping) 每一小组模拟一个自己区域的项目或生活中的事例 画出SIPOC和详细流程图 完成后每一组指派一个代表向大家汇报结果 时间 练习：20mins 汇报：20mins * Off-class exercise Everyone select a process and do process mapping by the method we mention in the class. And each group need present it in next course. Process Mapping provides a visual framework for identification and recording of process steps, element metrics and cycle time. It enables the investigation to link process issues with process steps and aids in focussing the investigation. It is also a excellent tool for structured investigation of complex processes. Creation of the process map can be done independently by the problem investigator, or it can be done with the operational team. With people who have never processed mapped before, it can be a very emotional event. People who have never been involved in a management style meeting before, are asked to come in and give their version of the problem. It’s CRITICAL that when doing process mapping the leader have a sensitivity to this The process map should focus on the process and not as a way to place personal blame for a broken process.. Try to tee-up process mapping with the philosophy that every person wants to get up in the morning and successfully do their jobs...when there are break-downs, its usually because the PROCESS allows for errors. Depending on the team chemistry, it may be necessary to use a skilled facilitator to navigate through the process mapping session with a large group of people. Process Mapping provides a visual framework for identification and recording of process steps, element metrics and cycle time. It enables the investigation to link process issues with process steps and aids in focussing the investigation. It is also a excellent tool for structured investiga