客户服务的世界.pdfVIP

Clients don’t care how much you know Clients don’t care how much you know CClliieennttss ddoonn’’tt ccaarree hhooww mmuucchh yyoouu kknnooww Clients don’t care how much you know Clients don’t care how much you know CClliieennttss ddoonn’’tt ccaarree hhooww mmuucchh yyoouu kknnooww until they know how much you care. until they know how much you care. uunnttiill tthheeyy kknnooww hhooww mm