2 知觉、归因理论与个人决策219.pptVIP

* Every employee expends physical and mental labor in the workplace. Most jobs also require emotional labor which occurs when an employee expresses organizationally desired emotions during interpersonal transactions. Emotions can be separated into those that are felt versus those that are displayed. Felt emotions are an individual’s actual emotions. In contrast, displayed emotions are those that are organizationally required and considered appropriate in a given job. They are not innate; rather, they are learned. * * Research has identified six universal emotions: anger, fear, sadness, happi