加里德斯勒 人力资源管理.pptVIP

Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* Table 1-2 lists some important ways employers use technology to support their HRM activities. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall 1–* Figure 1-8 summarizes how human capital—the employees’ knowledge, skills, and experiences—can have a big effect on important organizational outcomes, such as customer satisfaction and profitability. Human Resources Management 12eGary Dessler Copyright ? 2011 Pearson Educ