乐购寄包袋使用作业通告汇编.ppt

一、目的Objective： 为顾客寄包提供便捷服务，提高公司企业形象 Strengthen gate control, provide convenient service for customers to keep bags. 二、范围Scale： 乐购公司所属各营运区/ 店群/ 分店适用之 All Hymall-Tesco stores in different regions are applied to this. 五、寄包袋发放回收作业流程 Procedures for Delivery and Collection of Security Bag 七、附件（使用工具） Appendix ( equipment) 寄包袋使用作业通告 Security Bag for Customer Procedures 寄包袋使用作业通告 三.寄包袋发放回收作业 Delivery and Collection Procedures for Security Bag for Customer RACI(权责划分) 四、工作内容 Working Content 4.1为顾客提供寄包服务，并按照顾客的意见提供寄包柜及寄包袋的指引服务 4.2在寄包袋发放处为顾客装订寄包袋 Pin the security bag for customers at delivery desk. 4.3顾客购物完毕后在收银台为顾客取下寄包袋 Detach the security bag for customer at checkout 4.4回收收银台的寄包袋到寄包袋发放处 Collect security bag at checkout and put it back at delivery desk 4.5对每日的寄包袋发放做稽核 Audit security bag delivery daily. A I 客服 经副理 CS Mgr/ Deputy Mgr R R 收银员 cashier R A A 服务 课长 Service Section manager A 回收收银台的寄包袋到寄包袋发放处 Collect security bag at checkout and put it back at delivery desk I R 对每日的寄包袋发放做稽核 Audit security bag delivery daily. A 在收银台为顾客取下寄包袋 Detach the security bag for customer at checkout R 在寄包袋发放处为顾客装订寄包袋 Pin the security bag for customers at delivery desk. R 为顾客提供寄包服务，并按照顾客的意见提供寄包柜及寄包袋的指引服务 店总 SGM 店防损 SLPM 收银 课长 Cashier Section manager 服务课人员 service section staff 项目内容 Item R A 1 引导顾客将包存放在寄包柜或寄包袋 服务课人员 Service section staff 服务课长 Service Section manager 在寄包柜已满或顾客的提包不能放入寄包柜的情况下由客服人员引导顾 客至寄包袋台做寄包袋装订(30cm*30cm以上的包被要求如此操作） In the cases that when customer lockers are full or customer bags can’t be placed in the locker, the CS staff will lead the customers to the delivery desk of security bag.(bags above 30cm*30cm shall follow this ) 2 装订寄包袋 Put pin on security bag 服务课人员 Service section staff 服务课长 Service Section manager 3 取下寄包袋 Take off security bag 收银员 cashier 收银课长 Cashier Section manager 1、顾客结帐完毕后或未购物的顾客在收银员处取下寄包袋 Detach security bag for customer paid or non-shopping by cashier. 2、顾客在收银台处领回自