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物业管理处经理操作手册汇编.doc

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物业管理处经理操作手册汇编

上海XX物业管理有限公司文件编号: XX 物业管理处经理操作手册 2010版受控状态：文件发放号：年月日发布年月日实施目录总则·········································································································3 公司服务宗旨······························································································3 公司精神····································································································3 公司质量方针······························································································3 公司质量目标······························································································3 公司简介···································································································4 公司管理框架图···························································································5 第一章职责····························································································6 第一节管理处经理职责················································································6 第二节细化标准························································································6 第二章人事管理·······················································································8 第一节员工任职（招聘）条件········································································8 第二节人员招聘录用及转岗、离职··································································8 第三节员工行为准则·················································································10 第四节员工培训·······················································································13 第五节员工奖罚规定·················································································14 第六节考勤管理·······················································································16 第三章行政管理·····················································································18 第一节合同管理·······················································································18 第二节