EU Law and Consumer Protection Inno Tools Website欧盟法和消费者权益保护创新工具网站.ppt

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EU Law and Consumer Protection Inno Tools Website欧盟法和消费者权益保护创新工具网站.ppt

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EU Law and Consumer Protection Inno Tools Website欧盟法和消费者权益保护创新工具网站

EU Law and Consumer Protection-new trends Lecturer Razvan Viorescu Suceava University What is happening? European single market driving new EC consumer policy and law Harmonisation Aims Competitive markets Consumer protection Consumer empowerment Cross border fraud New style law National law reform Notion of consumer General overview Consumers rights The consumer is, according to the law, any natural person, or group of natural persons composing an association, who acquires, obtains, uses or consumes products or services, outside his trade or profession. Notion of consumer means any natural person who, in contracts covered by the Directive 93/13, is acting for purposes which are outside his trade, business or profession The European Court of Justice, in judgment Cape Snc (22 November 2001 n.C-541-542/1999) has stated that consumer is only a physical person and can not be extended to companies. Consumers rights The consumer has the following main rights: the right to be protected against the risks of purchasing a product or receiving a service which may compromise their life, health or safety or which may negatively? affect their rights or legitimate interests;? the right to have access to complete, precise and correct information regarding the essential characteristics of the products acquired and the services provided so that the decisions he takes in this respect best correspond ? to his needs, as well as the right to get proper education in his quality of consumer;? the right to have access to markets which provide a wide variety of quality products and services; the right to compensation, by legal means, for damages generated by the inadequate quality of products and services; the right to join in consumers associations for the purpose of defending their interests. Consumer law overview of relevant EU Treaty articles and consumer programmes responsibilities of member states EU institutions how consumer rights have been included in legislative texts cons