关于实践经验的访谈24.pptVIP

An Interview About Internship Training (At a class seminar devoted to the topic of Your Internship Training.) 在一次主题为“你的实习”的班会上 Monitor: Luo Lin, I heard that you had your internship in TEDA International Hotel Club ， didn’t you? Could you give us a brief account of it? Luo: With pleasure. As far as I know, it’s Tianjin’s best hotel at this time. In addition to over 200 suites, there are restaurants, a tea house, bars, business centers, and various recreational facilities such as a swimming pool, sauna, a ball-room, a fitness centre, an ice-skating rink, etc. 班长：罗琳，听说你去了泰达国际酒店实习，能给我们简单地简绍一下吗？ 罗琳：好的。就我所知，它是目前天津最豪华的宾馆 。除了200多套客房外，餐厅、茶苑、酒吧、商务中心、各种娱乐设施，像游泳池、桑拿、球类、康乐中心、溜冰场等一应俱全。 Monitor: Wow, I can hardly wait to see it. Which department were you assigned to? Luo: I was first sent to the Front Office. Monitor: What did you do there? Luo: A lot of things: receive reservations, register guests, assign rooms, distribute baggage, guests’valuables,provide information, deliver mail and messages, exchange foreign currencies, check guests out and so on. 班长：哇，真想马上去看看。那你被分配在什么部门呢？ 罗琳：我首先被安排咋前台。 班长：前台都做些什么呢？ 罗琳：我在前台负责好多事情，像客房预订、客人入住登记、安排房间、分送行李、为客人保存贵重物品、提供各种信息、寄送邮件、兑换外币、结账等等都由前台负责。 Monitor:Quite a lot !(pretending to make a phone call) I’d like to book a room in youe hotel. Luo: (making the gesture of receiving the call) What kind of room would you like？ We have single rooms, and deluxe suites in different styles. Monitor: A single room, please. Luo: May I have your name? And your arrival and departure dates? 班长：噢，还真不少。（装作打电话的样子）喂，我想在你们酒店预订一个房间。 罗琳：（也作出打电话的姿势）请问您要什么样的房间？我们有单人房、双人房，还有各式豪华套房。 班长：我要一间单人房。 罗琳：请问您的姓名？您抵达和离店的日期是？ Monitor: (joking when seeing Luo Lin putting on a polite smiling look)You really look like a well-trained professional. Luo: (smiling sbyly)Our manager said that the Front Office is the “shop window”of a hotel. Not only does it show the image of the hotel,