18 領導變革.ppt

* * 3.倾听部属的意见，作为未来发展的指引 优秀领导人是组织未来的主人翁，他们会倾听组织成员持续进行的对话、充分参与，并且谨慎关注一切条件具备的时机。在组织开创出充满吸引力的未来那一剎那，卓越领导人总是有办法察觉。当所有人都成为擘画未来不可或缺的一份子，实行就不会有问题。每个人都有归属感，因此会变得更加投入。采取这种方式的领导人，他们的使命来自能激励人心的未来，而这个未来会成为他们的指引和核心指导方针，所谓「倾听未来」就是这个意思。领导人善于以多种角度来观察组织，他们关切财务、生产、市场定位、竞争态势、组织文化，简直是无役不与。这也就是为什么精明的领导人会鼓舞大家发言、提出构想、测试新作法以及提案等。领导人会倾听各种不依循过去、另辟蹊径的未来，而不会光从现有趋势去做推断。 * * Some Basic Steps Step 1. Unfreezing (Current State) Recognizing the need for change Step 2. Changing Attempting to create a new state of affairs Step 3. Refreezing (New State) Incorporating the changes, creating and maintaining a new organizational Changing People and Organizations * * Strategies for Creating Change 1. Force-coercion 强迫威压: “You must change” Based on rewards, punishment Use legitimate power Tends to get resistance or compliance * * Strategies for Creating Change 2. Rational persuasion: “You should change” Knowledge, logical arguments Based on expert power Tends to get compliance and some commitment * * Strategies for Creating Change 3. Shared Power: “You want to change” Participation and involvement Based on referent 指示 power Tends to internalization * * FLH Work-shop Examples Share Recovery How can we sell more units? Revenue Improvement How to increase our company revenues from Sales, ACSG and Ford Credit? Cost Reductions How to reduce our costs and not affecting our business operations? * * Performance Measurement  and Management What counts gets measured; What gets measures, gets done; What gets done, gets rewarded. * Benefits of GE Work-out Break boundaries Empower people to participate New ideas, new opinions Continuous improvement Create mindset of change: change is opportunity Take ownership: guiding coalition for change and change agents Teamwork Everyone wins!! * * Leadership Competencies at GE Vision Accountability Building High Performance Teams Inspiring Excellence Empowe