MotoACTV OverviewMOTO公司培训资料.pptVIP

MotoCast did not install when I plugged in my MotoACTV If MotoCast USB does not automatically install for windows, open My ComputerMotoCast DriveMotoCastSetup.exe For Mac: Open the MotoCast Driver on the desktop Install MotoCast.app My unit is not powering on: Try charging the unit with wall charger (optimal charging time is 3 hours) My display has lines running through it Power cycle the device, if this did not correct the issue, See repair options My display is frozen Try to power off by pressing and holding the power key User should try to charge the device using a wall charger for a few hours, to make sure the problem wasnt battery related If that fails, device can be rebooted by pressing workout (start) key and power key at the same time for about 20 seconds (Hard Reset). What is the escalation process if the MOTOACTV.com website is down Escalate to the BLURNOC team following the same process that you use when BLUR is down. Troubleshooting How do I locate the Serial Number To Access the Serial Number from the Device: settings general motoactv status status scroll down to MSN If the serial number cannot be obtained from the display/menu options, the customer will need to log into the MotoACTV site and select SettingsDevice Management. The serial number is located in this tab I am locked out of MotoACTV and cannot remember my password. Click on “Forgot Your Password” and you will receive an email with instructions on how to reset. Email will come from “motocastservice@” I want to delete all of the data off of my Device. Under Settings: Factory Reset is under settings general factory reset Hard Reset: If you are unable to complete the reset using the above, try a hard reset. To reset your device to factory settings and erase all? of the data on your device, press the Power Key and the Start key simultaneously for more than 6 seconds.? All data on your device will be deleted.? Data on your Web Portal is NOT deleted. Troubleshooting A device i