酒店管理常用英语口语.docVIP

GM---GENERAL MANAGER 总经理AGM---Assistant to the general manager总经理助理 DGM---DUTY GENERAL MANAGER 副总ES -----Executive Secretary 总经理秘书DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理FN---FINANCE 财务部FC---FINANCIAL CONTROLLER财务总监PR---Public Relations 公关部DOM---DIRECTOR OF SALESMARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心FB---FOODBEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部SEC---Security Department -保安部REC---Recreation Department-康乐部QC或QI——qulity control\qulity inspect—质检部SQ——service quality—服务品质部SU--------Student Union——学生RD------room derector ----房务部 PA-----Public area --------公共区域 DM-------Duty manager ------值班经理EO----Executive Office ------总经理办公室 LD----Laundry Department ---洗衣部HSKP ---Housekeeping Department----管家部 PD------Personnel Department -----人事部 WTC----Web Technology Commissioner -----网络技术部SM--------sales marketing --------销售部EMGR-----------娱乐部经理FBD————————餐饮总监HRD------director of human resource--人力资源总监部 门 DEPARTMENT DEPT职 位 POSITION PO*ECUTIVE OFFICE EO财务部 FINANCE DEPARTMENT FIC采购部 PURCHASING DEPARTMENT PD市场及销售部 SALES MARKETING DEPARTMENT S M前厅部 FRONT OFFICE DEPARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP布草房 LINEN ROOM餐饮部 FOOD BEVERAGE DEPARTMENT F B大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE 管事部 STEWARD娱乐(康乐)部 ENTERTAINMENT DEPARTMENT ENT桑 拿 SAUNA 健身中心 HEALTH CENTRE 美容美发中心 BEAUTY BARBER CENTRE工程部 ENGINEERING DEPARTMENT ENG 保安部 SECURITY DEPARTMENT SEC 人力资源部 HUMAN RESOURCES DEPARTMENT HR 培训部 TRAINING DEPARTMENT 员工饭堂 STAFF CANTEEN 员工宿舍 STAFF DORMITORY 医务室 CLINIC ROOM 接待处 RECEPTION RECP询问处 INFORMATION INFM 订房部 RESERVATION RESV行政楼层 EXECUTIVE FLOOR E/F总机房 OPERATOR / TELEPHONE ROOM OPT 礼宾部 CONCIERGE CON 商务中心 BUSINESS CENTRE BC 大堂副理 ASSISTANT MANAGER AM 车 队 TRANSPORTATION TRA 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR行政管家 EXECUTIVE HOUSEKEEPER EH楼层服务