官方说明书eCare 5.0 Support Agentrsquo;s Guide.pdfVIP

eCare 5.0 Support Agent s Guide /file/2484525 From ManualL ManualL collects and classifies the global product instrunction manuals to help users access anytime and anywhere, helping users make better use of products. Home: / Chinese: / This Manual: /file/2484525 eCare 5.0 Support Agent’s Guide Copyright © 2002-2007 Motorola, Inc. All Rights Reserved. Last Modified August, 2007 Copyright notice Copyright © 2002-2007 Motorola, Inc. v. 042007 All rights reserved. Printed in the U.S.A. This manual and any associated artwork, software, product designs or design concepts are copyrighted with all rights reserved. Under the copyright laws this manual or designs may not be copied, in whole or part, without the written consent of Motorola, Inc. Under the law, copying includes translation to another language or format. Motorola, Inc. Marketplace Tower 6001 Shellmound Street, 4th Floor Emeryville, CA 94608 USA Part Number This manual is Motorola part number 6161147-PF-06. Contents Chapter 1: Introduction to eCare 5 Preparing to Use eCare 5 System Requirements 5 Downloading and Installing the eCare Remote-Control Component 7 Accessing the eCare Service 9 Email Notification 10 Chapter 2: The Customer Experience 11 Submitting a Trouble Ticket 11 Filling Out a Customer Survey 11 Responding to an Email Invitation 12 Reconnecting After Reboot 12 Reconnecting After Session Interruption 13 Chapter 3: Working with eCare 14 Selecting a Ticket 15 Accepting a Request in the Queue 16 Deleting a Request from the Queue 17 Sending an Email Invitation 17