第20章系统运行和支持.pptVIP

Chapter 1 Players in the Systems Game 第20章 系统运行和支持 本章主要内容 20.1 系统运行和支持环境 20.2 系统维护 20.3 系统恢复 20.4 技术支持 20.5 系统改进 20.6 系统退役 20.1系统运行和支持环境 系统支持 ——对用户不间断的技术支持以及改正错误、遗漏或可能产生的新需求所需的维护。 系统运行 ——信息系统的业务过程和应用程序逐日、逐周、逐月和逐年的执行。 运行系统=生产系统 20.1系统运行和支持环境 20.1系统运行和支持环境 20.1系统运行和支持环境 程序维护 系统恢复 技术支持 系统改进 20.2系统维护 验证问题. 对程序进行基准测试 研究和调试程序 测试程序 单元测试 系统测试 回归测试. 20.3 系统恢复 从用户终端恢复程序. 系统操作人员 校正某些问题. 数据库管理员恢复丢失或者破坏的数据 网络管理员修复LAN或WAN问题. 技术专家或者供应商改正硬件问题. 修复软件故障. 20.4技术支持 典型任务: 例行监督系统的使用 主持用户满意度调查和会议 修改业务流程 提供额外培训 在资料库中记录改进想法和要求 20.5系统改进 分析改进需求 作出快速修改 恢复现有物理系统 数据库恢复与重构 程序分析、恢复与重构 20.6系统退役 所有系统都随着时间推移老化 当支持和维护不合算时，需要启动新开发项目来替代这个系统 * Copyright 2002 Prentice-Hall, Inc. 系统分析与设计方法 第六版 Jeffrey L. Whitten Lonnie D. BentleyKevin C. Dittman 系统运行和支持的上下文 系统开发、运行和支持功能 三类数据存储： 资料库 程序库 业务数据 No additional notes. Teaching Notes The purpose of this figure is twofold. First, we want to place the phase into the context of the life cycle and methodology discussed throughout the book. Second, we wanted to demonstrate that much of systems support requires the analysts and programmers to “revisit” previous development processes. It is important to stress that when repeating development processes, that analysts and programmers should not expect to spend nearly as much time in those phases since most system support projects deal with a very small subset of the total system. This, of course, assumes that the original system development documentation and artifacts are available and reasonably current. Teaching Notes This is another contextual figure, this time differentiating between systems development, systems operation, and systems support. Most of the chapter deals with support. The figure also identifies the role of the three key data stores. It is important to emphasize that these are not sequential tasks. They are parallel and ongoing activities. No additional notes. No additional notes. No additional notes. No additional notes. Teaching Notes The more maintenance and enhancement done on a