物流管理英文的讲义.pptVIP

Increases in Training Expenditures Expected W/D Today 2000 Today 2000 Total training costs 1.4% 2.5% 2.3% 3.5% HIGHROTA High ROTA Firms Benefit from Training W/D HIGHROTA $37.8 Gross Margin$/FTE Compensation$/FTE $38.4 $62.8 $72.0 Contribution Margin$/FTE $25.0 $33.6 Quadrant IV “Expected” Quadrant III “Proven” Quadrant I “Innovative” High Low High Low GAP USAGE Quadrant II “Differentiated” % of Companies in the industry that use the practice Incorporate customer satisfaction component in the performance review and incentive system Formally measure company’s annual employee turnover rate Develop and maintain strong, strategic relationships with external and internal recruitment sources Enhancing Company Value -- AA Services Organizational Learning Human Resource Consulting Workgroup/Workflow Automation Organizational Review/Redesign Outsourcing Managing Human Resources Trends/Hot Buttons of Wholesale Distribution Financial Trends in Wholesale Distribution Sales growth near double-digits in ‘94; lower in ‘95, flat/lower in ‘96 Gross margin percentage continues to be flat/declining Operating expense control stagnant/ slightly improving Personnel productivity increasing Cash to cash cycle stable/improving slightly Characteristics of better performing firms: Significant difference in operating expense to gross margin percentage -- lower people and non-people expense Higher personnel productivity Better asset management (less debt, better inventory techniques) Do not have significantly higher sales growth or gross margin percentage Hot Buttons in Wholesale Distribution / Opportunities for AA Customer Satisfaction Customer /Product/Vendor Profitability Reporting Strategic Planning Benchmarking Performance Management Sales Force Effectiveness Manufacturer/Wholesaler-Distributor Relations ABC Inventory Analysis Shared Services Wholesale Distribution Industry Program ------ Support Materials Wholesale Distribution Support Activities CLIENT SERVICE AND SUPPORT TRAINING