店面销售导购技巧PPT培训课件 .pptVIP

店面销售导购技巧培训;做好第一印象;讨论题;讨论题;当无顾客时导购应该做什么？;如何摆正自己的姿态？;你如何看待她？;如何摆正自己的姿态？;不要高高在上;来者都是客--八个一样;不要传播任何负面信息;顾客会如何看待她？;不要传播任何负面信息;你在跟谁打交道？;请你正确引导她;不要跟你想象中的人打交道;讨论题;树立良好的心态;请正确引导张小姐;不同的心态产生不同结果;良好的心态;回答题;不要做一个没有魂的人;不要冷漠;导购禁语：;行为产生态度;你同意她的说法吗？;行为导致态度;成为具有亲和力的人;讨论题;讨论题;导购禁语：;三笑：;耐心;讨论题;讨论题;嫌货才是买货人;如何获得顾客的信赖？;以顾客为中心;情形一、你认为导购问题出在哪里？;情形二、你同意她的做法吗？;以顾客为中心;功利心强：;自以为是：;处处关心顾客;严禁四语;营业人员服务的十要求;七个字;六个勤：;五个请：;谢谢！;Wal-Mart China Associates Engagement Survey Result Presentation;Agenda;Why Measure Employee Engagement?;Improving Business Results Through Engaging People;Why Engagement Matters:Business Needs;Why Engagement Matters:Employee Needs;Wal-Mart Associate Opinion Survey Introduction;Survey Background: Why Do We Conduct the Survey?;Participants Profile – By Division;Participant Profile – By Grade;Engagement ? Satisfaction;Engagement Background;The Engagement Model;In the Engagement Survey, employees responded to each item by indicating their level of agreement/disagreement with particular attributes and behaviours in the organization. An overall Employee Engagement is calculated from employee responses to a set number of questions (see below). These questions, indicate the degree to which employees will “Say”, “Stay” and “Strive” at the company: I would recommend Wal-Mart to a friend seeking employment. Given the opportunity, I tell others great things about working at Wal-Mart. It would take a lot to get me to leave Wal-Mart. I rarely think about leaving Wal-Mart to work somewhere else. Wal-Mart inspires me to do my best work everyday. Wal-Mart motivates me to contribute more than is normally required to complete my work The Employee Engagement score is the percentage of employees who individually scored an average of = 4.5 on Say, Stay and Strive questions;Sam’s Club;Reading the Summary Reports;Reading the Detail Report;Key Findings;Engagement Result ;Positive Areas;Need-to-improve Areas;Need-to-improve Areas;Benchmarks and Comparison;Hewitt’s Normative Database P