员工满意度与顾客满意度间的关系 毕业论文外文翻译汇.docVIP

毕业论文题目：员工满意度和顾客满意度关系研究 英文文献原文： The relationship between employee satisfaction and customer satisfaction Efforts to enhance customer satisfaction have been considered critical by many organizations, particularly those in the service sector (Schmit and Allscheid, 1995) and hence, have been researched by numerous studies. Despite vast research previously conducted on the relationship between the employee satisfaction and customer satisfaction, Schmit and Allscheid (1995) assert that further conceptual and empirical evidence is needed to reveal the relationship between employee satisfaction and cu