电子商务中消费者权益保护的问题及研究.docVIP

学 年 论 文 电子商务中消费者权益保护的问题及研究 学生姓名： 袁震 学 号： 1015052116 所在系部： 管理系 专业班级： 10gb电商1班 指导教师： 李艳 日 期： 二○一二年五月 摘要 电子商务以网络为交易平台，而网络空间具有开放性、无国界的特点突破了传统商务在时间和空间上的先知，使电子商务得到了空前的发展。但是电子商务发展过程中出现种种损害消费者权益的行为在给消费者带来伤害的同时也给我们现行的消费者权益保护法律带来了严峻的挑战，也阻碍了电子商务的发展。在对电子商务背景下消费者权益保护中出现的问题进行深入分析的基础上，试图构建电子商务中的消费者权益保护体系，尊重电子商务发展规律前提，从法律及相关层面采取各种措施以保护消费者合法权益，对推动我国网络经济的健康发展及完善消费者权益保护体系具有重要作用。本文从电子商务中消费者与经营者主体资格的界定入手，详细分析了B2C、C2C交易模式中是否存在销售者和经营者这一问题；进一步阐述了电子商务中消费者权益保护面临的问题并提出合理化建议；最后深入探讨了电子商务中消费者权益保护体系的构建。　　关键词：网络消费者　网络经营者　侵权 权益保护 Electronic commerce network as a trading platform, while the network space is open, the borderless characteristic breaks through the traditional commerce in time and space of the prophet, make electronic business obtained the unprecedented development. But in the process of e-commerce development to appear a variety of damage the interests of consumers behavior in bring harm to consumers at the same time we also give the consumer rights protection law brought grim challenge, also hampered the development of electronic commerce. In the context of e-commerce consumer protection problems based on the thorough analysis, attempts to build a consumer right protection in electronic commerce system, with respect to electronic commerce law of development as the premise, from a legal and aspects related to adopt various measures to protect the legitimate rights and interests of consumers, to promote the healthy development of network economy in China and the improvement consumer rights and interests protection system plays an important role. This article from the electronic commerce consumer and operator main body qualification limit proceed with, a detailed analysis of B2C, C2C trading model the existence of sellers and operator of this problem; further elaborated on consumer protection in electronic commerce is facing problems and put forward some reasonable proposals; finally discusses the consumer protection in electronic com