紧急逃生出口旁之乘客限制及职责认知.docVIP

Flight Safety Education and Passenger Perceptions on Exit Row Seating Limitations and Obligations Yu-Hern Chang* Meng-yuan Liao** *Professor, Department of Transportation and Communication Management Science, National Cheng Kung University 1, Da-shue Road, Tainan 70101, Taiwan e-mail: yhchang@.tw **Ph.D Student , Department of Transportation and Communication Management Science, National Cheng Kung University e-mail: myliao@.twABSTRACT This paper investigates passenger perceptions about exit row seating limitations and obligations and about the effects of flight safety education given to the general public. The results of an empirical study in Taiwan showed that passengers in Taiwan misunderstood exit row seating, especially the age limitation regulation. The respondents also misunderstood the exit row seating obligations of being able to (1) recognize the emergency exit opening mechanism and related instructions and (2) assist and help other passengers deplane when an emergency occurs. Statistically, there are significant differences between passenger age-groups and between passengers who travel and those who travel more by air yearly. Passengers strongly believe that flight safety education is vital to the general public; therefore, they believe that the government needs to do more to develop safety awareness and education for passengers. Key words: Air passenger; Exit row seating; Flight safety education 1. Introduction Flight safety education for citizens and passenger flight safety information on board commercial airliners have not been well researched, nor have passengers and citizens been well instructed in aviation safety by the airlines or the government. Most aviation operations problems are safety issues and focus primarily on how to reduce the number and severity of accidents by eliminating, as much as possible, contributory human factors. The results of research argue that aviation operations safety can only be predicted, not guaranteed (Gill, 2004