一站式付费服务模式对医院门急诊流程改造体会-中国数字医学.PDFVIP

应用交流 Application and Communication 一站式付费服务模式对医院门急诊流程改造体会 丁志宏① 张登海① 曹波① 石泉 ＊ 摘 要 门急诊流程的改造，是医院服务模式的一项变革，也是各家医院重点关注的内容之一。近年来，随着医院信息系统 的发展, 对医院的数字化建设有了更高的要求。为进一步方便医生诊疗及患者就医，医疗行业各类自助式服务应运而生。就 上海市浦东新区公利医院一站式付费服务模式系统特点、上线的整个经过、难点及其开展后对医院门急诊流程改造的效果进 行探讨和研究。以期进一步优化医院门急诊服务流程，改善患者对医疗服务的评价，实现以病人为中心的管理模式。 关键词 门急诊流程 一站式付费 自助服务机 预储值 流程改造 Doi:10.3969/j.issn.1673-7571.2014.06.036 [中图分类号] R319 [文献标识码] A Experience of One-stop Paid Service Modes Transformation of Outpatient and Emergency Process of Hospital / DING Zhi-hong, ZHANG Deng-hai, CAO Bo, et al//China Digital Medicine.-2014 9(6): 104 to 106 Abstract Transformation of outpatient and emergency procedure is a reform of hospital service model, and it is also one of the focus in hospitals. With the development of hospital information system In recent years, we have higher requirements for the construction of digital hospital. For the convenience of doctors and patients, the medical industry of self-service emerge as the times require. This paper discusses and studies on one stop payment service system in Shanghai Pudong New Area Gongli Hospital, as special feature, process of putting into use, difficulty, outcome. In order to further optimize the process of outpatient and emergency service in hospital, improve the evaluation of medical service, and realize the patient centered management mode. Keywords emergency department process, one stop payment, self-service machine, pre-pay, process transformation Fund project Outstanding Young Medical Talent Training Plan Funding of Health System of Pudong New Area in Shanghai (No. PWRq2011-10) Corresponding authuor Shanghai Pudong New Area Gongli Hospital, Shanghai 200135, P.R.C. 2010年2月，卫生部等五部委联合发布的《关于公立医院改革试点的指导意见》中指出，“公立医院要改善医院服 务，通过采取提供预约诊疗服务，优化服务流程，努力缩短患者等候时间”[1]。