物业公司员工关系管理困境研析.doc

物业公司员工关系管理困境研析 　　摘 要 　　目前，我国物业行业仍处于发展阶段，行业内竞争日趋激烈，企业规模也不断扩大。同时随着各省市最低工资标准的提高，用工成本也随之增加。但这并不能从根本上解决沿海城市一线员工用工荒问题。因此物业公司在追求规模扩大的同时，如何有效地进行员工关系管理成为物业企业人力资源管理的重点。 　　HQ 物业管理公司是广州市的一家一级物业管理公司，公司发展迅速，但用工成本高及员工流失率等问题，需要从管理上寻找提高队伍稳定性和积极性的对策。作者通过对员工关系和人力资源等理论的研究，用访谈和问卷调查的方式，发现 HQ 公司虽在员工关系管理上小有成效，但在员工沟通管理、人际关系管理、员工参与管理和企业文化建设等方面仍存在问题，导致员工积极性不高和对企业的认知度低。而这些问题的存在需要公司管理层从加强沟通管理、拓宽员工参与方式、完善培训体制、培育以人为本的企业文化等方面入手，以实现提升员工凝聚力和幸福感、完善企业文化、提高组织绩效的目标。 　　本文在对HQ公司的员工关系管理进行了较为全面的分析的前提下设计优化方案，使得公司的员工关系管理更加合理和完善，为公司成功实现品牌战略，走高端精品路线打下基础，同时也为其他物业公司构建适合其自身发展的员工关系管理方案提供参考和借鉴。 　　关键词：HQ 物业公司；员工关系管理；企业文化 　　ABSTRACT 　　At present, China#39;s property industry is developing with increasingly fiercecompetition, and expanding scale alway industries. At the same time, with the improvementof the minimum wage, labor costs also increase. But that does not fundamentally solve themade of coastal city staff shortage problem. So in pursuit of scale at the same time, howhold effectively for employee relationship management has become the focus of theproperty enterprise human resources management. 　　HQ property industry is A level of property management company in Guangzhou, andit has developed rapidly.For the high labor costs and the problem of staff turnover,There isa need to find a solvtion to improve the stability and motivation of the team.Through thestudy of employee relations and human resources theory, using interview and questionnaire,the author found that although the HQ company made some achievements in employeerelationship management, There are still problems with their employee communicationmanagement, relationship management, employee involvement and the enterprise cultureconstruction, etc. Which leads to employees#39; enthusiasm and low awareness of theenterprise. To solve ,these problems the manatement department are required to requiresmanagement from strengthen communication management, broaden the employee#39;sparticipation, perfect training system and cultivate human-oriented enterprise culture