商务沟通技巧复习讲述.docxVIP

1。交际是人际交往的重要特征。通信：数据传输的研究。1. Communication is an important feature of human interaction. Communications: the study of the transfer of data.2。自我概念指的是我们思考自己的方式。这是一个人的独特的属性或特征的看法①积极自我概念：一个概念，使你尽力发挥你的能力和需要的感觉，在社会上有用的。“正确的信心”是真正的自我分析的结果，是建立在优势和消除弱点上的决心。发达的时候，它会导致通信成功，提高自尊和继续，更有效积极自我概念：开放的，直接的，支持的，聪明，乐于助人，务实，乐观②消极的自我概念：一个概念使你表现不佳，给了你，你是不是和其他人并没有太多的用人很不愉快的感觉。对批评过分敏感，看到自己的进步不大，对未来悲观。愿意尝试的失败和未来可能的批评，恐惧功能文盲，与消极的自我概念的人一般选择退出。消极的自我概念：无能、粗暴、笨拙，对批评敏感，悲观，缺乏信心2. Self-concept means the way we think about ourselves. It is one’s perceptions of one’s unique attributes or traits① positive self-concept: a concept which makes you perform to the best of your abilities and to feel wanted and useful in the community.“Properly based confidence” is the result of genuine self-analysis and a resolve to build on strengths and eliminate weakness.When developed, it leads to comm. success, improved self-esteem and continuing, more general effectivenessPositive self-concept: open, direct, supportive, intelligent, helpful, and businesslike, optimistic② negative self-concept: a concept which makes you perform poorly and gives you the unpleasant feeling that you are not as good as others people and not much use to anybody.Being over-sensitive to criticism, seeing little hope for improvement in themselves, being pessimistic about the future. Unwilling to try for fear of failure and possible future criticism, functional illiterates, and people with negative self-concepts generally choose to withdraw.Negative self-concept: incompetent, surly, clumsy, over-sensitive to criticism, pessimistic, lack of confidence3。周哈里之窗?开放的领域：包含的事情是公开的已知和谈论-和可能被视为优势或劣势。这就是我们选择与他人分享的自我盲区，或“盲点”：关于他/她自己的未知的人，但其他人知道。这可以是简单的信息，或者涉及深层次的问题（例如，自卑，无能，不配，拒绝）这是个体直接面对的困难，但可以看到他人的。隐藏或避免/私人领域包含我们自己的方面，我们知道，并保持隐藏的其他人。?未知领域中包含的东西，没有人知道我们-包括我们自己。这可能是因为我们从来没有暴露出我们人格的这些领域，或者是因为他们深埋在潜意识里。3. Johari windowThe Open Area:contains things that are openly known and talked about - and which may be seen as strengths or weaknesses.? This is the self tha