基于多租户的ossbssitsm的部署和应用-deployment and application of osbssitsm based on multi - tenancy.docxVIP

AbstractWiththerapiddevelopmentofSaaScloudcomputing,mobileInternethasbroughtagreatimpacttothetelecommunicationsindustry.However,traditionalOSS/BSS/ITSMhasbeenunabletomeettheemergingscalableandcustomizablebusinessmanagementrequirementsformulti-tenant.Therequirementsincludethepersonalizedconfigurationformulti-tenant,refinementoperationsforexperienceeconomy,openandfusionforTelecommunicationsservices.ThekeyissueofthisthesisisabouthowtotakethebusinessprocessionofOSS/BSSandthesystemflowofITSMincombination,connectthedecomposedbasemodulestogetherandapplyOSS/BSS/ITSMtomulti-tenantdeploymentofSaaS.Basedontheintegrationanddeploymentofmulti-tenantOSS/BSS/ITSM,thisthesismakesadeepstudyforthefunction,roleandcharacteristicsofthesystemframeworkwhichbreaksthebottleneckoftraditionaldataservices,andadaptstotheevolvingmulti-tenantbusinessandmanagement.Themaincontentsofthisthesisarelistedasfollows:Firstly,basedontherelatedtheoryofITSMsystemandFrameworxframeworkofOSS/BSS,thethesismakeseTOMbusinessprocessandITILflowmanagementintegratetogetherorganically.Secondly,byanalyzingthecharacteristicsofmulti-tenantbusinessofSaaS,thisthesispresentstheabstractedmulti-tenantmodeofOSS/BSS/ITSMandconstructsaseriesofhighlyreliableandpracticalservicemanagementframework,includingfunctionalframework,technicalframeworkanddatamanagementframework.Thefunctionalframeworkistheorganicintegrationoftechnologysystemandmanagementsystem,whilethetechnicalframeworkdividessystemintohierarchicalpartitionsbyimplementationprocesses,andthedatamanagementframeworkproposesdifferentdatamodelstructuresfordevelopers,operatorsandtenantstoadapttheirdifferentviews.Finally,thisthesisillustratesfunctiondeploymentandtechnologyapplicationsformulti-tenantofCRMsystemasanexample,andverifiesthedatamanagementmodels,whichprovesthecorrectnessandvalidityoftheproposedwork.Keywords:OSS/BSS/ITSM,IntegrationofSystem,Multi-tenant,ServiceManagement,Deployment.目录专用术语注释表1第一章绪论21.1研究背景21.2研究现状与意义31.2.1云计算的发展现状31.2.2OSS/BSS/ITSM系统现状31.2.3课题研究意义61.3本文的主要工作及